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Effective Date: 26 March 2026 · Hosted on AWS · Serving users in Ghana and internationally
This Cookie Policy explains how KlenStay (“we”, “us”, or “our”) uses cookies and similar technologies when you visit our website or use our mobile applications. It should be read alongside our Privacy Policy.
By using our platform, you consent to the use of cookies as described in this policy. You can manage your cookie preferences at any time using the tools described in Section 6.
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently and to provide information to website owners. Cookies can be:
These cookies are essential for the platform to function. They cannot be disabled.
Legal basis: Legitimate interest (essential for platform operation)
These cookies enable enhanced features and personalisation.
Legal basis: Consent
These cookies help us understand how users interact with the platform so we can improve it.
Legal basis: Consent. Data collected is anonymised and aggregated before analysis.
These cookies track your browsing to deliver relevant advertisements. They are only set with your explicit consent.
Legal basis: Explicit consent. You can withdraw consent at any time.
These cookies are set by our payment service providers and are necessary to process transactions securely.
Legal basis: Contractual necessity
| Cookie Name | Purpose | Duration | Category |
|---|---|---|---|
| klens_session | Session authentication | Session | Strictly necessary |
| klens_csrf | CSRF protection | Session | Strictly necessary |
| klens_consent | Stores cookie preferences | 1 year | Strictly necessary |
| klens_search | Saved search filters | 30 days | Functional |
| _ga | Google Analytics identifier | 2 years | Analytics |
| _ga_* | Google Analytics session | 2 years | Analytics |
| _fbp | Facebook Pixel | 90 days | Marketing (consent required) |
| aws-waf-token | AWS WAF security token | Session | Strictly necessary |
In addition to cookies, we may use:
When you first visit KlenStay, a consent banner allows you to accept, reject, or customise non-essential cookies. You can revisit your preferences at any time via the ‘Cookie Settings’ link in the footer.
Most browsers allow you to control cookies through their settings:
Disabling strictly necessary cookies will impair the platform’s ability to function.
Where cookies collect or process personal data, this is subject to the Ghana Data Protection Act, 2012 (Act 843). We ensure:
We may update this policy as our technologies or legal obligations change. Updates will be communicated via a notice on the platform. The effective date at the top of this document will be updated accordingly.